IRS Continues to Make Improvements to Help Taxpayers

February 16, 2024

The Internal Revenue Service (IRS) announced that it expects more than 128.7 million individual tax returns to be filed by the April 15, 2024, tax deadline.

Taxpayers will continue to see helpful changes at the IRS following onngoing transformation work. Building off the success of the 2023 tax season that saw significant improvements following passage of the Inflation Reduction Act, the 2024 filing season will continue reflecting the focus on improving services to taxpayers.

Some of the new and expanded tools and resources include:

• Expanded in-person service that meets taxpayers where they are by opening or reopening Taxpayer Assistance Centers (TACs). The IRS will also offer extended hours at many TACs nationwide.

• Increased help available on the toll-free line and an expanded customer call back feature designed to significantly reduce wait times.

• Improvements to the “Where’s My Refund” tool, which is the IRS’ most widely used taxpayer service tool. However, the tool provides limited information, often leading taxpayers to call the IRS to inquire about their refund status. Updates to Where’s My Refund will allow taxpayers to see more detailed refund status messages in plain language. These updates will also ensure “Where’s My Refund” works seamlessly on mobile devices. Taxpayers often see a generic message stating that their returns are still being processed and to check back later. With the improvements, taxpayers will see clearer and more detailed updates, including whether the IRS needs them to respond to a letter requesting additional information. The new updates will reduce the need for taxpayers to call the IRS for answers to basic questions.

• Enhanced paperless processing that will enable taxpayers to submit all correspondence, non-tax forms, and responses to notices digitally and will be able to e-File 20 additional tax forms. Achieving this milestone will enable up to 125 million paper documents to be submitted digitally per year.

• An enhanced IRS Individual Online Account that includes chat, the option to schedule and cancel future payments, revise payment plans and validate and save bank accounts.

• A new, pilot tax filing service called Direct File that gives eligible taxpayers a new choice to file their 2023 federal tax returns online, for free, directly with the IRS. It will be rolled out in phases and is expected to be widely available in mid-March.

Find more about Direct File pilot eligibility, scope and the participating states at



Source: IRS
January 8, 2024

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