Description
It's happened to all of us. We open our inbox in a calm frame of mind, and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails to keep cool and retain relationships. We will review the process of responding (or not responding) to the email and tips about managing our emotions.
